Difficult conversations are – yes – difficult. All of us tend to avoid them – either entirely or by waiting too long to initiate a clearing conversation.
While having a difficult conversation is hard already, having it with grace raises the bar. We challenge ourselves – and you – to do just that. The world needs it more than ever.
Mediating team and interpersonal conflict is part of our work – so we could rely on a good number of real-life cases when we reflected on which behaviors and attitudes support difficult conversations with grace.
The steps in the chart may seem simple. But simple isn’t easy. Each step requires preparation, courage, skill, presence – and kindness with ourselves and “the other”.
Happy Holidays to all!